Refund Policy

Dear customers, thank you for purchasing our high-end porcelain crafts from our store! As porcelain is a fragile product with high risk of damage during transportation and after receipt, our store does not accept returns or refunds for no reason. Please purchase carefully before placing an order.

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Receipt & Inspection Requirements

1. Please inspect the porcelain on the spot when signing for the package to confirm no damage, cracks, chips or other defects before signing;

2. If you cannot inspect on the spot, you must shoot a complete unboxing video (the video shall clearly show the package appearance, the whole  unpacking process, the full view and details of the porcelain), which shall be the only valid certificate for after-sales service;

3. The unboxing video must retain a complete timeline without editing or interruption, otherwise it shall be deemed invalid.

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Damaged Goods After-Sales Service
If you find the porcelain damaged upon receipt or unboxing, please contact our customer service within 24 hours after signing and provide:

1. Complete unboxing video;

2. Clear photos of the damaged parts;

3. Order number and recipient information.

We will provide replacement or refund after verification.

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Non-Qualified After-Sales Circumstances

1. Damage applications without valid unboxing video or on-site inspection;

2. Damage caused by personal use or improper storage after signing;

3. After-sales applications submitted beyond 24 hours;

4. Personal subjective return requests without product quality problems.

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Thank you for your understanding and cooperation. Wish you a pleasant shopping experience!