Shipping And Delivery
We offer international delivery with protective packaging designed for fragile handmade porcelain.
• Standard Shipping Times
• Custom Shipping Times
• Shipment Tracking
• Customs / Weather / Delay Factors
• Delivery Inspection Instructions
• Enhanced Protective Packaging Details
Each order is prepared with reinforced protective materials to reduce transit risk.
All items purchased from our online store will be delivered to you by express courier to the address you indicate when placing the order.
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STANDARD Items
Orders will be dispatched from our warehouse and handed over to the courier within 7 working days after order confirmation.
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CUSTOMISED Items
Production timelines vary. Please contact our customer service via private message before placing your order. Once the design is finalized and payment is completed, we will provide you with a specific production and shipping schedule.
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PRE-ORDER Items
Shipping will be arranged as soon as the stock arrives at our warehouse.
Orders placed after 11AM on Friday and on Saturdays and Sundays will be processed starting the following Monday. You will receive a shipping confirmation e-mail with the tracking number to track your shipment, as soon as your order is entrusted to the courier.
We do not currently deliver to P.O. boxes.
Delivery times are approximate and may vary depending on the courier and the shipping country. During August and December, shipments and delivery times may be subject to variations with respect to the times indicated.
Crafted Wonders® shall not be liable for any delays in the delivery of products that are unforeseeable or not attributable to it (e.g. customs inspection, strikes, extreme weather events or disasters that make it impossible to deliver the product in time).
Example, different policies may apply to custom orders, limited editions, or special collaborations.We recommend that you review this page periodically for any updates, and seek independent advice should you have any legal questions about your engagement with us.
The customer is required to check upon delivery of the products that the number of packages being delivered corresponds to the number indicated in the delivery note and that the packaging and its seals are intact, undamaged, not wet or altered in any way.
Any damage to the packaging and/or product or the mismatch of the number of packages or indications must be immediately contested on the courier’s delivery note.
Where permitted by applicable legislation, once the courier’s document has been signed with no exceptions raised by the customer, the customer may not object to any exterior characteristics of the delivered package.
Shipping information, including the delivery address, cannot be changed once the order has been placed. Currently, we can only ship to one address per order. To ship to multiple addresses, please place one order for each location.
All orders are processed automatically, so we are unable to modify shipping and delivery times.
If your order contains more than one item (e.g standard items and customized/ pre-order products), shipping may occur at different times. In that case, shipping costs will be charged only once.
For each order Crafted Wonders® will issue appropriate receipt that will be sent e-mail or shipped with the products, in accordance with current regulations. Any invoice will be issued based on the information provided by the customer at the time of order.
No changes to the invoice are allowed after it has been issued.
Once the order has been placed and the order confirmation email sent, it will no longer be possible to cancel it. Still, you can proceed with the return of the item/s once you receive the shipment.
For any further inquiries regarding shipping, please contact our Customer Service via email 📩 .